TRACE · Places & Spending

Support & FAQ

Effective date: 20 October 2026 · TRACE by Ilyas A. Almadani · PT Jiji Labs Digital

Need help? Email support@jijilabsdigital.com. Tell us your iPhone model, iOS version and what happened. We read every message.

Email support

Frequently asked questions

How do I subscribe to TRACE Pro?

Open TRACE and go to Settings › TRACE plans.
Choose TRACE Pro and confirm with Face ID, Touch ID or your Apple ID password.

TRACE Pro is a monthly auto-renewing subscription. The price is shown in the App Store in your local currency. The free version stays available without a subscription.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by us. Open your iPhone Settings › [your name] › Subscriptions, choose TRACE and tap Cancel Subscription. To avoid the next charge, cancel at least 24 hours before the end of the current period. You keep Pro until the period ends.

How do I restore my purchase?

Open TRACE › Settings › TRACE plans › Restore Purchases. Sign in with the same Apple ID you used to subscribe. This works on a new iPhone or after reinstalling TRACE.

Where is my data stored?

Only on your iPhone. TRACE has no account, no server and no analytics, so we never receive your places or spending and cannot see them.

How do I delete my data?

Delete your data inside TRACE from the privacy controls, or delete the app from your iPhone to remove its data completely. We cannot restore deleted data, because we never have a copy. Files you exported and device backups are separate copies; remove them yourself.

Does a cancelled subscription delete my records?

No. Your saved records stay on your iPhone. Only the Pro features stop being available.

Does TRACE collect my data?

No. See the Privacy Policy for details.

Contact

PT JIJI LABS DIGITAL
Jalan Piere Tendean, Pokoh RT 02/RW 07, Ngijo, Tasikmadu, Kabupaten Karanganyar, Jawa Tengah 57721, Indonesia
Email: support@jijilabsdigital.com